Last updated: January 22, 2025
At WorldPantry.com® ("World Pantry"), protecting your privacy is very important to us. The information that you provide to World Pantry (sometimes referred to as "we", "us" or "our") is utilized in order for us to (among other things) process your orders and to enhance your shopping experience. Because we respect your privacy and your preferences in how we use your information, our goal is to be transparent about our practices regarding the collection, use and disclosure of your information.
This World Pantry Privacy Policy ("Policy") applies to our offline and online data collection practices, when you visit our WorldPantry.com (the "Site"), or when you contact us by phone, chat or email, subscribe to our mailing lists, or engage with us on social media. This Policy does not apply to online or offline data collection in connection with World Pantry's Brand Partners, which is governed by the policies and notices posted on the applicable Brand website. World Pantry only sells to and ships to United States addresses and will not collect any personal data from users in the European Union. This Policy is therefore applicable only to United States consumers and only when they access and use this Site, and may not be applicable to transactions performed and information collected in other channels.
This Policy is subject to our Terms of Use located here. We may update this Policy from time to time, as specified in the "Changes to This Privacy Policy" section below.
California state law confers certain rights relating to personal information to its residents. If you are a California resident, please also see our California Consumer Privacy Section in this Policy located here.
Texas and Nebraska state laws confer certain rights relating to personal information to its residents. If you are a Texas or Nebraska resident, please also see our Consumer Privacy Section in this Policy located here.
Please review this Policy periodically. You should read this entire Policy before submitting information, including personal information, to us in any form or using our Site. Whenever you submit personal information to us, you consent to the collection, use, disclosure, transfer, and storage of that information in accordance with this Policy.
We may make full use of all information that is de-identified, aggregated, or otherwise not in personally identifiable form.
We collect personal information about you in the following ways: 1) from you when you voluntarily submit information directly to us; 2) using automated technology, including when you visit our Site or interact with our electronic advertisements or communications; and 3) using third-party sources including but not limited to our brand partners and their shopping sites, service providers, analytics providers, or through social media and other websites or services we interact with. Automated technology collects information from your computer or mobile device and includes cookies, web beacons, local shared objects, or other similar technology. More information is given below in the "Cookies and Other Technology" section below.
All personal information may be used for the purposes stated in this Policy. We may combine data collected from third-party sources.
We collect, use, and disclose your personal information as described in the chart in Annex 1 below.
We collect Personal Information, such as your email address, name, address, telephone number, and credit card information, including credit card number and expiration date, based on your communications with us including submission of forms on the Site and communications via email, telephone call, other electronic messages. We do not store your credit card information. It is passed through to our secure, third-party card processor and not retained by the Site.
We collect information about you through your browser, computer hardware and software. This information can include your IP address, device ID, browser type, domain names, access times and dates, number of clicks, pages viewed, one or more cookies (as described below) that may uniquely identify your browser, and referring website addresses. This information is used by us for the improvement of our Site.
We collect information you submit to our brand partners. This data is jointly owned with our brand partners and is jointly accessible to communicate with you, including for purposes of marketing communications. This jointly owned information is exclusive to World Pantry and our brand partners. Because our brand partners jointly own this information with World Pantry, we do not consider our access to it to be a "sale" or "share" of data between our brand partners and ourselves under the CPRA.
We use Personal Information of customers for a wide range of purposes, including:
We disclose Personal Information to our associated brand partners, who jointly own certain personal information collected on our Site. World Pantry is responsible for the management of your information, and pursuant to our agreement with the brand partners, has ownership rights to the information collected on their branded shopping Site. The brand partners are responsible for the management of the information provided to them by World Pantry. To learn more about the brand partner privacy policy, please visit the brand partner website to review their privacy policy.
We disclose Personal Information you provide to consultants, service providers, and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for our Site, or performing analysis related to our Site) who have agreed to keep the information confidential and use it only to provide the applicable service(s). We work closely with these companies to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us.
We disclose Personal Information to third parties we work with who help us gather information from you and or help us to communicate with you and assist with data analytics. We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are fully and permanently anonymized and do not include any personally identifiable information.
We may disclose Personal Information to outside parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; to comply with the legal process; to enforce our terms and conditions; to protect our operations; to protect our rights, privacy, safety or property, and/or you or others; to allow us to pursue available remedies or limit the damages that we may sustain; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others') rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; or in connection with disciplinary actions/investigations.
We may disclose Personal Information to third parties, such as an acquirer or successor-in-interest, in connection with the sale, assignment or other transfer of the business of our website or the sale, assignment, merger, reorganization, change of control, consolidation, joint venture, transfer or other disposition of all or any part of World Pantry or its affiliates including any negotiation thereof.
To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes.
Automated technology collects information from your computer or mobile device and includes cookies, web beacons, local shared objects, or other similar technology. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. A "web beacon" is a small object or image that is embedded into a web page, application, or email and is used to track activity. They are also sometimes referred to as pixels and tags. Our Site uses cookies primarily for features available only to logged in users (and only users from the United States). For logged in users, our cookies contain unique numbers that allow our Site to recognize your computer if you come back to place another order. If you visit our Site from outside the United States, session cookies will be deleted when you close your browser.
The "help" function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you do not accept cookies, you will not be able to use any feature that requires registration. Also see "How do I manage cookies?" below.
As you access or use our Site, we and/or third parties may collect information using cookies, web beacons, pixels, and navigational and location data collection (clickstream, log files, server logs) for the purposes described in this Policy. Such automated technologies further help us to keep track of your interactions with our website and provide you with a more customized experience.
Our uses of cookies, web beacons, and similar technologies fall into the following general categories:
You may refuse or accept cookies from the Site at any time by activating settings on your browser. To find more information about cookies and for instructions on how to disable them please visit www.allaboutcookies.org or visit the help section of your browser. Most browsers are initially set to allow cookies, but also offer the option to restrict cookies or warn you of their use. Please be aware that if cookies are disabled, not all features of the Site may operate as intended. Y ou can adjust your cookie preferences by adjusting your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether.
We and/or third parties including third-party advertising companies and service providers on our behalf, may use cookies, web beacons and other similar technology, to collect information from you such as your activities on the Site for the purposes described in this Policy including analytics, targeted advertising, monitoring performance, and improvement of our Site (traffic, errors, page load time, popular pages, etc.)
Examples of our third-party service providers to help deliver our services or to connect to our services are described below. You may opt out of behavioral remarketing as follows:
We use Google Analytics to understand how our website, services, and products perform and how you use them. We have already entered into a service provider addendum with Google. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/. If you would like to take additional precautions to opt out of Google Analytics and Ads, you can opt out of Google Analytics by installing Google's Opt Out browser add on: https://tools.google.com/dlpage/gaoptout and opt out of interest-based Google ads using: https://adssettings.google.com/u/0/authenticated.
We use remarketing services to inform, optimize, and serve ads on third-party websites to you based on your use of our Site and social media. For more information regarding targeted advertising and to opt out of sharing your information with third-party companies engaged in targeted advertising, including social networking sites, visit the AdChoices website powered by the Digital Advertising Alliance (DAA) at: https://optout.aboutads.info/. If you choose to opt out, you will continue to receive advertisements but they will not be tailored to your interests.
This Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies on third party websites or which are covered by such third parties' privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.
You can also opt out from companies like Google, Instagram, Pinterest, Meta and other participating companies through the Digital Advertising Alliance in the USA: https://www.aboutads.info/choices/. You can also opt out of participating companies from the Digital Advertising Alliance of Canada in Canada: https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe: http://www.youronlinechoices.eu/, or opt out using your mobile device settings.
We will retain your personal information (collected through offline and online methods) for as long as it is necessary for the purposes described in this Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. For more information regarding retention of personal information see Annex 1.
We are in compliance with the requirements of the Children's Online Privacy Protection Act ("COPPA"). We do not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. If you are not 16 or older, you should not visit or use our Site or social media accounts. If you become aware that a child has provided us with personal information without appropriate consent, then please contact us using the details below so that we can take the appropriate steps in accordance with our legal obligations and this Policy.
If you no longer wish to receive email marketing communications from us, you may opt-out of receiving marketing-related emails by using the unsubscribe method provided in our communications (e.g., by clicking on the "unsubscribe" link in the email to unsubscribe). Please note that unsubscribing from our promotional material will not prevent us from contacting you for other reasons, such as responses to customer service inquiries, or information about products you have purchased or about which you have requested information.
We take reasonable, appropriate steps to protect personal data from loss, misuse and unauthorized access, disclosure, alteration or destruction, whether in transmission or storage. We provide a high level of security for our computer systems, databases, and networks to protect all customer information in our systems. In order to place your orders and access your account information, you will need to sign in to our secure server. For your security, our web-based ordering system utilizes the most up-to-date encryption technology. This software ensures that all sales transaction information is transferred safely via encrypted methods.
All orders placed on this Site require a credit card. Upon submitting an order, all credit card numbers are transmitted via secure and encrypted methods. If desired, credit card numbers can be kept on file for future purchases. For your security, these credit card numbers are stored in secure, encrypted databases.
While we take reasonable steps to secure your information from loss, misuse, interference and unauthorized access, modification and
disclosure, you should be aware that transmission of information via the internet is not completely secure, that no security procedures or
protocols are ever guaranteed to be 100% secure from intrusion or hacking, and there is always some risk assumed by sharing information online.
Although we strive to protect your personal information in accordance with this Policy, we will not be liable for disclosure of personal
information obtained due to errors in transmission or security breaches. If you have reason to believe that your interaction with us is no
longer secure (for example, if you feel that the security of your account has been compromised),
The Site permits you to link to other websites on the Internet through direct links or through applications such as "share" or "like" buttons, and other websites likewise may contain links to the Site. Unless otherwise indicated, prior to visiting our Site or social media accounts, or once you have left our Site or social media accounts, all collection and use of your information you provide is governed by the privacy policy of the other website's or social media account's operators and not by this Policy. We are not responsible for any transactions that occur between you and a third-party website or social media account. We encourage you to review the privacy policies found on such other websites, services, and applications to understand how your information is collected and used by them.
This Policy and our privacy practices will be subject exclusively to the laws of the State of California, United States of America. We make no representation that this Policy and its practices comply with the laws of any other jurisdiction.
We value your business and welcome your feedback. Any concerns you have are important to us. If you have further questions about your privacy, please contact us:
WorldPantry.com® LLC
2268 Westborough Boulevard
Suite 302, Box 321
South San Francisco, CA 94080
866-972-6879
customerservice@worldpantry.com
This Privacy Rights Act Notice ("Notice") provides additional information to California residents whose personal information is collected by us pursuant to California law, including the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"). If you are not a California resident, this Notice does not apply to you. Please visit our Privacy Policy ("Policy") for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy. The terms "Website," "online services," and "Services" and any undefined terms will have the same meaning as defined in our Privacy Policy.
Within the past 12 months, we have collected the categories of personal information about California consumers as described in Annex 1 to this Notice. To review these categories click Annex 1.
If you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship, you have the same rights as other consumers set forth in this Notice with respect to the information we collect from you in that role. We collect the contact information you provide to us, including name, phone number, address, email address and other contact and relationship information and communications consistent with your role in facilitating that business relationship. We use that information for internal purposes, including to contact you, send and receive information, and otherwise facilitate the business relationship. We do not disclose that information outside our business relationship without your consent. For more details see Annex 1.
We do not sell or share your personal information at this time. Please see Annex 1 for additional details.
We collect information you submit to our brand partners. This data is jointly owned with our brand partners and is jointly accessible to communicate with you, including for purposes of marketing communications. This jointly owned information is exclusive to World Pantry and our brand partners. Because our brand partners jointly own this information with World Pantry, we do not consider our access to it to be a "sale" or "share" of data between our brand partners and ourselves under the CPRA.
Under the CPRA, you are entitled to certain rights, and you can make requests with regard to those rights as follows:
You have the right make requests for the aforementioned rights (Request to Know; Request to Delete; or a Request to Correct (a "Request")).
To make a Request for any of the information set forth above, please submit a verifiable consumer request pursuant to the instructions below. The Request must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected, sold, shared, or disclosed and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request. We will acknowledge your Request within 10 business days and will attempt to respond substantively within 45-90 days.
You can make a Request in the following ways:
Once we receive your Request, we will begin the process to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identification.
We will review all information provided by you to us, to determine whether we can respond to your Request. We will inform you of our decision to deny or grant your Request.
For any Requests to Know, you may make such Requests twice within a 12-month period.
For Requests to Correct, you will need to provide evidence supporting the inaccuracy of the current information, and we reserve the right to delete the information instead of correcting if such deletion does not impact you or you consent to the deletion.
We will retain correspondence, documents and information related to any Request for 24 months as required by law.
The following are additional rights afforded to you under the CPRA.
We do not collect or process sensitive personal information for the purpose of inferring characteristics or for any purposes other than those set forth in Regulations section 7027(m).
We have not sold or shared your information in the preceding 12 months.
You have the right not to receive discriminatory treatment for exercising your privacy rights conferred by the California Consumer Privacy Act, including by exercising the rights specified herein.
As explained in our "Automatic Data Collection" section under subsection "Cookies," you can opt out of cookies using your browser.
Please Note:
In addition to the above options to opt out of the sale or sharing of your information under the CCPA as described above, you have controls and choices with respect to collection and use of your information by third parties. These are summarized for you below. We do not control or maintain opt-out mechanisms for third-party companies and are not responsible for their operation.
You can opt out of sharing your information with third-party companies engaged in targeted advertising including social networking sites such as Google and Facebook using the following tools:
If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google's Opt Out browser add-on here, and you can opt out of interest-based Google ads using this link.
To understand more about Facebook advertising and manage your preferences, please visit Facebook Ads. Login to Facebook and go to Settings > Ads > Ad Settings (web) or Ad Preferences > Ad Settings (app) for more information.
We will retain your Personal Information for as long as it is necessary for the purposes set out in Annex 1 and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
You may designate an authorized agent to make a request on your behalf under the California Consumer Privacy Act.
Authorized agents can make requests under the California Consumer Privacy Act by emailing us at email address: ccpa@worldpantry.com. We will require authorized agents to provide proof of the consumer's identity and proof of designation as the authorized agent. We may also require that a consumer verify his or her own identity directly with us before we respond to an authorized agent's request.
We reserve the right to deny requests in certain circumstances, such as where we have a reasonable belief that the request is fraudulent.
Because there are not yet common, industry accepted "do not track" standards and systems, our website does not respond to Do Not Track signals. In addition, we may allow non-parties to collect personal information from your activity on our website, as described in the "Information Collection and Use" section above and as described in Annex 1.
Although we do not disclose to any non- parties for their marketing purposes any personal information, California residents are entitled to receive the following disclosure information under California law: Under California Law, California residents have the right to request in writing from businesses with which they have an established business relationship, (1) a list of the categories of personal information, such as name, address, email address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (2) the names and addresses of all such third parties. We will respond to such written requests within 30 days following receipt at the email or mailing address specified below under Contact Us If we receive your request at a different email or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are required to respond to each customer only once per calendar year.
This Policy may be revised from time to time for any reason. If this Policy changes, the revised policy will include a new effective date, and we will notify you of such changes by posting the revised policy on this page. Be sure to check the Policy whenever you submit personal information to us.
For information and questions about the use of your personal information or this California Consumer Privacy Section or your rights under California law, you may contact us at:
WorldPantry.com® LLC
2268 Westborough Boulevard
Suite 302, Box 321
South San Francisco, CA 94080
866-972-6879
customerservice@worldpantry.com
This Notice provides additional information to Nebraska (Nebraska Data Privacy Act, NDPA) and Texas (Texas Data Privacy and Security Act, TDPSA) privacy laws.
The Notice below applies only to residents of Nebraska and Texas. Please visit our Privacy Policy ("Policy") for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.
You have the right to confirm whether or not we are processing your personal data and to access such personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.
We have collected the categories of Personal Information about Nebraska and Texas consumers as described in this Notice in Annex 1. To review these categories, click here.
We do not sell or share your personal information for targeted advertising. Please see Annex 1 for additional details.
You have the right to request the deletion of your personal data provided by or obtained about you ("Request to Delete"), subject to certain exceptions permitted by law.
You have the right to request that we rectify inaccurate information about you.
We have not processed your data for purposes of targeted advertising in the preceding 12 months.
You have the right to opt out of the processing of your personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects ("Request to Opt Out of Profiling"). We do not process your personal data for profiling purposes.
You can make a Rights Request in the following ways:
We will acknowledge your Request within 10 days and will attempt to respond substantively within 45-90 days.
You must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.
Once we receive your Request, we will begin the process to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identity. We will retain correspondence, documents and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months as required by law.
As explained in our "Cookies" section, you can opt out of cookies using your browser.
Please Note:
You have controls and choices with respect to collection and use of your data by third parties. These are summarized for you below. We do not control or maintain opt-out mechanisms for third party companies and are not responsible for their operation.
You can opt out of sharing your data with third-party companies engaged in targeted advertising including social networking sites such as Google and Facebook using the following tools:
If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google's Opt Out browser add-on here, and you can opt out of interest-based Google ads using this link.
To understand more about Facebook advertising and manage your preferences, please visit Facebook Ads. Login to Facebook and go to Settings > Ads > Ad Settings (web) or Ad Preferences > Ad Settings (app) for more information.
You have the right not to receive discriminatory treatment for exercising your privacy rights , including by exercising the rights specified herein. As the Right to Non-Discrimination is effective across the board, there is no specific "request" that you need to make in order to exercise this right.
You may designate an authorized agent to make a request on your behalf to opt out of the sale of personal information.
Authorized agents may make requests under the TDPSA and NDPA on behalf of consumers by emailing: ccpa@worldpantry.com. We will require authorized agents to provide proof of the consumer's consent to and designation of the authorized agent for purpose of making the request, and will require authorized agents to provide information necessary to verify the identity of the consumer who is the subject of the request. We may also require that a consumer verify his or her own identity directly with us before we respond to an authorized agent's request.
You have the right to appeal our decision to deny any of your privacy rights requests above. Within 60 days of receipt of your appeal (45 days for Texas residents), we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
Nebraska residents, if your appeal is denied, you may submit a complaint to the Nebraska Attorney General at: https://coag.gov/office-sections/consumer-protection/.
Texas if your appeal is denied, you may submit a complaint to the Texas Attorney General at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
You can make an appeal in the following ways:
We will retain your Personal Information for as long as it is necessary for the purposes set out in the Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Personal Information to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
For information and questions about the use of your personal information, this Texas and Nebraska Privacy Section or your rights under these law, you may contact us at:
WorldPantry.com® LLC
2268 Westborough Boulevard
Suite 302, Box 321
South San Francisco, CA 94080
866-972-6879
customerservice@worldpantry.com
This Notice provides additional information to Colorado, Connecticut, and Virginia residents whose Personal Information is collected pursuant to the Colorado Privacy Act ("CPA"), Connecticut Data Privacy Act ("CTDPA"), and Virginia Consumer Data Protection Act ("VCDPA"). The Notice below applies only to Connecticut, Colorado, and Virginia residents. Please visit our Privacy Policy ("Policy") for more information. Any capitalized terms undefined in this Notice have the same definition as the Policy.
You have the right to confirm whether or not we are processing your personal data and to access such personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means. We will respond to your request within 45 days of receipt, unless we request an extension for an additional 45 days to respond.
You can exercise this right in the following ways:
Once we receive your request, we will begin the process to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. Upon making a request, you should be prepared to provide us with information that will help us to verify your identification. If we cannot verify your identity, we will not be able to respond to your request.
We have collected the categories of personal data about Virginia consumers as described in this Notice in Annex 1. To review these categories, click here.
You have the right to request the deletion of your personal data provided by or obtained about you ("Request to Delete"), subject to certain exceptions permitted by law.
To make a Request to Delete, please submit a verifiable consumer request pursuant to the instructions below. We will respond to your request within 45 days of receipt, unless we request an extension for an additional 45 days to respond.
You can make a Request to Delete in the following ways:
Once we receive your request to delete, we will need to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You should be ready to provide us with information that will help us to identify you.
You have the right to opt-out of the sale of your personal data. Certain laws define the "sale" of personal data as the exchange of personal data for monetary or other valuable consideration by a controller to a third party. As explained in Annex 1 of this Policy, we do not and will not sell your personal data. As stated above, we and our brand partners jointly own certain personal data collected by World Pantry. We do not view our brand partner's joint access to this information as a "sale" of data under the VCDPA.
You have the right not to receive discriminatory treatment for exercising your privacy rights, including by exercising the rights specified herein. As the Right to Non-Discrimination is effective across the board, there is no specific "request" that you need to make in order to exercise this right.
We do not process your data for purposes of targeted advertising.
You have the right to request that we rectify inaccurate information about you ("Request to Correct").
To make a Request to Correct, please submit a verifiable consumer request pursuant to the instructions below. We will attempt to respond substantively within 45-90 days.
You can make a Request to Correct in the following ways:
Once we receive your request to correct, we will need to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You should be ready to provide us with information that will help us to identify you.
You have the right to opt out of the processing of your personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects ("Request to Opt Out of Profiling").
You can make a Request to Opt Out of Profiling in the following ways:
Once we receive your request, we will need to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You should be ready to provide us with information that will help us to identify you.
You have the right to appeal our decision to deny any of your privacy rights requests above. Within 60 days of receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to the Virginia Attorney General by visiting their website, https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.
You can make a Requests to Appeal in the following ways:
We will retain your personal data for as long as it is necessary for the purposes set out in the Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
For information and questions about the use of your personal information, this Colorado, Connecticut and Virginia section, or your rights under these laws, you may contact us at:
WorldPantry.com® LLC
2268 Westborough Boulevard
Suite 302, Box 321
South San Francisco, CA 94080
866-972-6879
customerservice@worldpantry.com
|
Category of Information Collected |
Examples |
Collected From |
Purposes |
Disclosed to |
Sold or Shared |
Retention Period |
|---|---|---|---|---|---|---|
|
Personal Identifiers |
Name, mailing address, telephone number, email address, and credit card information, including credit card number and expiration date. |
You when you visit our Site (including your online activities on our Site), place an order, purchase a product (through our Site, in person, or on the phone), request newsletters or reminder services, make an inquiry, post a customer review, or enter one of our contests or promotions. We may also collect information from third-party sources, including our brand partners and their websites, and third-party service providers. |
To process and fulfill your orders, and to notify you of your order status; To respond to requests for newsletters or reminder services and to administer contests and notify you if you win; To notify you about important changes to our web sites, new services, or special offers; To provide you with a customized user experience; To improve our business operations, properties, communities, services, Site, and social media; To send promotional communications or offers (unless you have requested that we not send such communications); For marketing, research, legal, and other business purposes; and To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies. |
Our associated brand partners, who jointly own certain personal information collected on our Site; Consultants, service providers, and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for our Site, or performing analysis related to our Site) who have agreed to keep the information confidential and use it only to provide the applicable services; Third-party companies we work with who help to gather information from you or help us to communicate with you, and assist with data analytics; Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of World Pantry or its affiliates including any negotiation thereof; To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes; and We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are fully and permanently anonymized and do not include any personally identifiable information. |
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We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. |
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Commercial Information |
Customer order information, purchase history, and other customer-generated information. |
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Internet/Network Activity |
IP address, information collected through cookies, browsers you used to access our Site and services, webpages viewed, time spent on webpages, links clicks, transactions entered into, site-navigation patterns, referring website addresses and other diagnostic data from your use and interaction with our Site. |
Your computer or mobile device, through your online activities and interactions with us, including, without limitation, your purchase of products, your online activity on our Site, and on our social media platforms or through our third-party sources. The Site collects browser and device information (including IP address) and information collected through cookies and other similar technologies. |
Analyze and track usage of our services including our Site, our brand partner sites, and social media accounts; To better understand how you use our Site and services; To enhance, modify, or improve our Site, businesses, services, and products; To send promotional communications or offers (unless you have requested that we not send such communications); For other marketing, research, legal, and other business purposes; and To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies. |
Our associated brand partners, who jointly own certain personal information collected on our Site; Consultants, service providers, and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for our Site, or performing analysis related to our Site) who have agreed to keep the information confidential and use it only to provide the applicable services; Third-party companies we work with who help to gather information from you or help us to communicate with you, and assist with data analytics; Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests; An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of World Pantry or its affiliates including any negotiation thereof. |
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We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. |
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Geolocation Data |
Location of your computer or mobile device using geolocation and other technology such as GPS, Wi-Fi, Bluetooth and cell tower proximity. |
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Business-to-Business ("B2B") Information |
Name, phone number, address, email address and other contact and relationship information consistent with your role in facilitating the business relationship. |
You, if you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship. |
For internal purposes, including to contact you, send and receive information, and otherwise facilitate the business relationship. |
We do not disclose B2B Information outside our business relationship without your consent. |
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We will retain your B2B Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. |